Refund & Return Policy

Refund & Return Policy for HiFix Nigeria

At HiFix.ng, we are dedicated to providing exceptional products and repair services. This policy explains the terms for returns, refunds, and repairs to ensure transparency and trust with our customers.

1. General Policy

We accept returns, refunds, and exchanges for eligible products within 7 days of purchase. To qualify, items must include valid proof of purchase (e.g., receipt, invoice, or order confirmation) and meet the criteria outlined below.

2. Eligibility for Returns

Products may be returned or exchanged if they meet these conditions:

  • The item is unused, in its original packaging, and in the same condition as when purchased.
  • Any defects or damages must be reported within 24 hours of delivery or pickup.

Non-returnable items include:

  • Customized or personalized items.
  • Items labeled as “Final Sale.”
  • Software or digital products downloaded after purchase.
  • Products damaged due to customer mishandling.

3. Repair Services Policy

3.1. Custody Period for Repairs

  • Any gadget or device brought in through the website for repairs must not remain in HiFix.ng’s custody for more than two weeks after the customer is notified that the gadget is ready for collection.
  • HiFix.ng will not be held liable for gadgets left uncollected beyond this period.

3.2. IC Replacement Repairs

  • For any working or live phone or gadget that requires IC (Integrated Circuit) replacement during repairs, the service is categorized as 50/50 condition, meaning the gadget may work perfectly or may not work at all after repair.
  • HiFix.ng will not provide any refund for repairs involving IC replacements.

3.3. Refunds for Other Repairs

  • For repair services not involving IC chip replacements, refunds will only be issued in the case of eventualities and will follow a 60/40 ratio.
    • 60% of the repair cost will be refunded to the customer.
    • 40% of the repair cost will be retained by HiFix.ng to cover service and operational expenses.

4. How to Request a Return or Refund

  1. Contact Us
    Send an email to info.hifixng@gmail.com or call our customer care line at +2348149112882 with your order or repair reference number and reason for return or refund.

  2. Provide Evidence
    For defective or damaged items, include clear photos or videos showing the issue.

  3. Approval Process
    Refunds and returns will be processed upon review and approval within 48 hours. Approved returns must be sent back in accordance with the instructions provided.

5. Refund Process

Refunds will be issued as follows:

  • Payments made via debit/credit cards or bank transfer will be refunded to the original payment method within 7-10 business days after approval.
  • Cash payments will be refunded via bank transfer.
  • Shipping fees are non-refundable unless the return is due to an error by HiFix.ng.

6. Exchanges

  • Exchanges are subject to stock availability.
  • If the replacement item costs more than the original purchase, the customer must pay the difference.

7. Warranty Claims

  • Products covered by manufacturer warranties must follow the warranty terms provided by the manufacturer.
  • HiFix.ng can assist in facilitating warranty claims where applicable.

8. Shipping for Returns

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
  • We recommend using a trackable shipping service, as HiFix.ng cannot guarantee receipt of returned items without proof of delivery.

9. Contact Us

For further inquiries, please reach out to:
Phone: +2348149112882
Email: info@hifix.ng
Address: Shop G7, Fayose Market, Ajilosun Street, Ado-Ekiti, Ekiti State, Nigeria

Thank you for choosing HiFix.ng. We value your trust and are committed to delivering excellent service and quality products.